| Support
Getting knowledge into users' heads is one of the keys to successful software implementation. We have a number of methods to acheive this goal. Write software that is intuitive and easy to use. Provide a written manual with an index. Provide Online Help files that can be used from within PERFECT FIT. Provide up-to-date tech support articles on our web site. Offer a Support Agreement that includes unlimited phone, fax, and e-mail support. Provide interactive support using the internet. Provide regular and frequent updates to the software. Have knowledgable people on the tech support staff. And patient people! Provide a short line of communication to the software engineers. There is an easy way to tell if this is not a lie. Call any of our customers. References are furnished upon request. |
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